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DataBox DC Support
Professional DataBox Support
The DataBox Data Center support team consists of carefully selected professionals known for their expertise, availability, and reliability. Through dedicated and high-quality work, we have earned the trust of all our clients—and we will continue to uphold these standards in the future.
Remote Hands
The Remote Hands service provides monitoring, maintenance, and minor repairs of your equipment without the need for your on-site personnel. This is why it is the preferred choice for colocation clients.
What does Remote Hands include?
Physical installation and removal of hardware
Hardware component replacement
Monitoring and status checks of IT equipment
Performance reporting for IT equipment
Audits
Router and switch configuration
Equipment power cycling
Basic structured cabling within IT racks
Labeling of IT equipment and cables
Storage, handling, securing, and transportation of IT equipment
Unpacking, packing, and installation of IT equipment
Smart Hands
The Smart Hands service provides advanced engineering and consulting support—essentially an upgraded level of Remote Hands services.
What does Smart Hands include?
Firewall configuration
IT equipment testing
Troubleshooting IT equipment
Automated maintenance
Backup system setup and maintenance
Operating system installation
IT equipment configuration
On-site and off-site technical support
Consulting services